Help Desk - Hispanic Jobs

Investigates and resolves software and hardware problems of computer and network users.

- Evaluates, prioritizes and answers support requests from users experiencing problems with hardware, software, networking, and other computer-related technologies.
- Troubleshoots and repairs hardware, software and network issues on desktops and laptops.
- Provides technical support for computer hardware, peripherals and software, including Microsoft Operating Systems; Office; Project Professional; Outlook; Navision; and network access.
- Installs and updates personal computers, software, peripheral equipment, VPN, permissions, etc. as needed; provides user training as required.
- Provides ongoing server support and maintenance.
Miscellaneous duties as assigned.

Education: Bachelor's or Associate's Degree in a related field or equivalent degree from a post-secondary technical school.
Work experience: 1-2 years technical support or help desk experience

Technical Competencies:
- Expertise in troubleshooting and resolving issues associated with PC hardware (desktop/laptop), peripherals and SOHO equipment.
- Thorough knowledge of Microsoft Operating Systems, Outlook, and Office Suite Products.
- Data network troubleshooting skills.
- Knowledge of GHOST and hardware imaging processes.
- Certification or equivalent experience in:
- Comp Tia A+
- Microsoft Certified Professional

Personal Competencies:
- The ability to communicate effectively verbally and in writing
- Strong interpersonal skills
- Strong analytical and problem-solving skills
- Customer-service orientation; the ability to respond quickly and effectively to user needs
- Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
- Ability to work independently with minimum supervision
- Ability to work in a fast-paced setting
- Reliability and dependability
- Intellectual curiosity and the desire to constantly keep up with new developments in IT
- The ability to maintain confidentiality as required

Physical Requirements
- Stands 5%, walks 5% and sits 90%.
- Must be able to use hands to install and uninstall computer and peripheral components and wiring.
- Must be able to use hands and fingers to operate a computer keyboard.
- Must be able to unpack and lift computers and computer components. Lifts and moves 10-25 pounds frequently; occasionally may have to lift or move 25-50 pounds.
- Must be able to crawl under desks to access computer connections.

Work Environment
Work is performed in an office setting

If interested, please apply online at track.tmpservice.com/ApplyClick.aspx?id=-1933-4514

Source: http://hispanic-jobs.com/view.php?job_id=762453

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