Careerinfoworld : Senior Change Manager

Job ID: 602088

Job Views: 40

Location: Not Specified, West Midlands, United Kingdom

Zip Code:

Job Category: I.T. & Communications

Employment Type: Full time

Salary: per year

Posted: 08.26.2012

Job Description

Capgemini
With around 120,000 people in 40 countries - and 9,000 people in the UK - Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want.
Capgemini provide a Service Integration Service to a global industrial organisation. As part of a multi-source delivery model, Capgemini is responsible for managing the delivery of cross-service operations functions from a number of 'bundle suppliers' providing desk-top, storage, hosting, application management and network services etc.

Role Overview
Change management plays a central role in the delivery of the service integration service. The service integration change management team is responsible for the governance and operation of the end-to-end change management process and compliance by each of the bundle suppliers. Collectively the change management team verify all Requests For Changes (RFC) submitted by the bundle suppliers, the client and Capgemini ensuring they comply with the change management policy, process and procedure.

This Senior Change Manager role holds overall responsibility for the ITIL operational Change Management, managing a team of change management practitioners based in Poland.

The role also represents Capgemini Change Management within the client campus, and involves working alongside Business Service Managers, Service Desk (Scotland and Poland) and third parties. The role is also required to contribute to the development and deployment of an ITIL aligned process, and configuration of the underlying ITSM toolset.

Key Responsibilities
Overall responsibility for Change Management process, ensuring that all changes are logged, reviewed, progressed, updated, authorised and implemented within the scope of the Service Level Agreement, ensuring that all necessary parties are informed and involved in the process:
* Acting as Change Management Process Owner
* Ensuring all changes in the IT environment are under control of the Change Management process
* Overseeing the development and harnessing of best practice Change Management within the client support organisation
* Ensuring that Change Management is delivered in line with agreed global processes and the contract
* Engaging with third party service providers to ensure Change Management is delivered to the documented Operating Level Agreement
* Performing ITIL compliant Change Management delivery within the client support organisation
* Review and analysis of Requests for Change, ensuring changes with a high impact/risk score undergo additional analysis
* Chairing Change Advisory Boards
* Promoting the process to all stakeholders, including training
* Managing a team of change management practitioners
* Responsible for delivery of Change Management related reports
* Performing analysis on Change Management Process performance to identify issues and implement process improvements

The successful candidate will have:
* A good understanding of Financials and Contracts
* Experience of fulfilling a Senior Change Manager role in a large IT organization
* General Management skills (Time management, Communication Skills, Staff Management etc.)
* Experience of managing meetings and facilitation skills (incl. teleconferences with large number of participants)
* Excellent documentation and report designing ability
* Understanding ITIL processes (ITIL v3 Foundation Certificate)
* Good understanding of commonly used IT technologies
* Knowledge of the working practices and infrastructure within Data Centres, Operations Centres and Service Desks
* A thorough understanding of the delivery issues presented in the successful delivery of service to an Infrastructure Outsourcing account
* Proven track record in Vendor and Client Management

The successful candidate will possess the following personal attributes
* Excellent communications skills
* Flexibility and ability to cope with a wide array of challenging situations
* Leadership, communication and presentation skills
* Ability to establish good interpersonal relationships

SC Level Security Clearance will be obtained for this role if the successful candidate is not already cleared.

'Capgemini is an equal opportunities employer'

In order to commence a role with Capgemini UK plc you will be required to provide documentary proof, prior to joining the Company that you are entitled to live and work in the UK.

Source: http://careerinfoworld.com/display-job/602088/Senior-Change-Manager.html

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